Who We Are

Lacrime Di Luna is operated by Simonette Carollo, registered under the business name The Eden Girl in the Netherlands (Business Registration Number: 80305199). We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information that you provide directly to us when you:

• Place an order or make a purchase
• Create an account
• Sign up for our newsletter
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information
• Billing and shipping addresses
• Payment information (processed securely through our payment provider)
• Email address
• Order history and preferences

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and products
• Send you marketing communications (with your consent)
• Improve our products and services
• Comply with legal obligations
• Prevent fraud and maintain security

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Analytics

We use Plausible Analytics, a privacy-friendly analytics service that helps us understand how visitors interact with our website. Plausible Analytics:

• Does not use cookies
• Does not collect personal information
• Does not track users across devices or websites
• Complies with GDPR, CCPA, and PECR

Your Rights

Under data protection laws, you have rights including:

• The right to access your personal data
• The right to correct inaccurate personal data
• The right to request deletion of your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need to use your data, we will securely delete or anonymize it.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.